Official Anti-Cheat FAQ

Why have I been banned?

We ban accounts that have breached our Anti-Cheat Policy, Code of Conduct, or Terms of Service. If you believe you have been banned unfairly, please reach out to the Support team.

I’ve been banned in Closed Beta (CB) or Open Beta (OB). Will that ban transfer to the release?

All bans from Closed Betas are transferred to Open Beta and to the release. In other words, if an account has been banned during CB or OB, it will remain banned in any other release.

I’ve been banned from THE FINALS. Will I also be banned from all Embark games in the future?

It depends on the cause of your ban. At the moment, it is our policy that specific ban reasons will get the user banned from all of our games.

This policy is still a work in progress, and we will communicate on this in more detail in the future. Thank you for your patience.

What is EAC?

EAC (Easy Anti Cheat) is one of the systems that Embark uses to detect and prevent cheating in our games.

Do you only use EAC?

No, we use additional systems besides EAC. However, telling the world what they are would be like giving a burglar a key to our house.

Therefore, to ensure we can continue our work of detecting cheaters and providing a great game experience for everyone, we need to keep all the other systems secret. We appreciate your understanding.

I know a much better anti-cheat system! Can I suggest it to you?

If you believe you know a better anti-cheat system, you may reach out to Support or Ekko on Discord to share this information. However, we reserve the right to make all anti-cheat decisions based on internal judgment.

I think someone is cheating! What should I do?

We strongly encourage you to report any suspicious behavior to us through the game.

I’m gonna reach out to the Support to report a cheater. What do you need to know?

In order to handle your report as quickly and efficiently as possible, we need the following information, if available:

  • In-game name of the cheater;
  • Your in-game name;
  • When and where you encountered them: approximate time, date, and the arena;
  • What the issue was, specifically. Explain the problem in as much detail as possible;
  • Any screenshots and recordings you can provide.

This cheat or cheater has been around for a while, but you’re still not doing anything! Why?

If you believe that we have been overlooking or not taking enough action on a specific cheat or a cheater, please reach out to Support, or to Ekko on Discord.

Please provide as much information as possible about your finding, or where you believe it is coming from. Thank you for your cooperation.

This content creator is using cheats! What should I do?

Please reach out to Support or Ekko on Discord. Provide as many details and footage as possible; don’t forget account and video links.

Please also let you know a specific point in the video/stream where you saw the cheating occur.

If a cheater has been banned, will they stay on the leaderboard?

No. Cheaters are removed from the leaderboard.

A cheater has been banned from our team in the middle of the run, will we get a replacement?

If a team loses a player who has been banned for cheating, an additional member cannot be added to the team.

The opposing team had a cheater and they won, but then you banned that cheater. Can the victory be overturned or reconsidered?

Unfortunately, at the moment, it’s not possible. However, we are actively working on ways to resolve this, and we appreciate your patience and support.

Are there any penalties for false reports of cheating?

No, there are no penalties for false cheating reports at the moment. However, in order for us to be able to process all reports in time, we strongly recommend you report someone only when there’s reasonable suspicion that they are using cheats.

Is it possible to appeal a ban?

Yes, it is possible to appeal a ban if you believe that you’ve been banned unfairly. Please reach out to Support, and we will do our best to review your case as soon as possible. 

Someone else I know has been banned. Can I reach out to you on their behalf?

No. Due to privacy laws, we cannot discuss another person’s account with anyone but the person themselves.

However, there will be cases where it is impossible for the account holder to reach out to us. If there is a reasonable cause for you as a third party to reach out to us instead of the account holder, please do so.

My account has been hacked. What should I do?

If you believe your account has been compromised, please reach out to Steam, PlayStation or Xbox immediately.

Are third-party programs like Discord overlays or streaming software considered cheating or against the rules?

No. By Embark definition, cheating is something that allows one player or a group of players to gain an unfair advantage. Discord overlays and streaming software do not fall into this category.

However, it is possible for the detection system to incorrectly recognize these. If you believe this happened to you, please reach out to us, and we will investigate your case as soon as possible.

Is there a way to check if an account I have reported has been taken action against?

No. Unfortunately, due to privacy laws, we cannot communicate actions taken regarding someone else’s accounts with someone else except for the account holder.

However, we would like to stress that we take cheating seriously at Embark, and we investigate all reports thoroughly. We appreciate your help in ensuring a safe and secure environment for all our players. 

Are there any plans to introduce additional security features or improvements to the anti-cheat system in the future?

We are continuously working to improve our anti-cheat systems, and we do our best to inform the community of the steps we have taken.

You can check our blog or social media in the future for updates.

What is considered cheating?

Cheating is any action, inaction, program, code, etc, that lets one player or a group of players to gain an unfair advantage.

For more information on what we consider cheating, and what actions we take, you can refer to our Anti-Cheat Policy.

Someone else used cheats on my account and it got me banned! Can you please unban me?

Unfortunately, no. Restrictions are applied to an account that has been found in violation of our rules. It is your responsibility to ensure that no third party can use cheats on your account.

How does the anti-cheat system work?

Please refer to our Anti-Cheat Policy to find an answer to this question.

What types of cheating are most commonly encountered in your games?

Please refer to our Anti-Cheat Policy to find an answer to this question.

What are the consequences of cheating?

Please refer to our Anti-Cheat Policy to find an answer to this question.

Is it possible for a false positive to trigger a ban?

Yes. While we constantly work to ensure this does not happen, it is still a possibility that an account may be banned by mistake. If you believe you have been banned unfairly, please don’t hesitate to contact our Support Team.

What measures do you take to ensure the privacy and security of player data during the anti-cheat process?

Please refer to our Anti-Cheat Policy to find an answer to this question.

How often is the anti-cheat system updated to combat new cheating methods?

We are constantly working to update our anti-cheat systems. We will notify the community of any major changes, but small updates may not be communicated.

Can I transfer my progress or items to a new account if I’ve been banned?

No. If your account has been found in violation of our anti-cheat policy and we suspended it, you cannot have the progress and items transferred to another account.

This includes In-app purchases of items, exclusive items from Beta participation, etc.

Do you offer any rewards or incentives for reporting cheats?

At the moment, no. However, we are constantly working to improve our anti-cheat operations. At the moment, we offer an ethical hacking reward bounty. If you engage in ethical hacking, feel free to check out our bug bounty program.

Someone else is spreading rumors about me and claiming I’m a cheater. That’s not true. What can I do?

You can report harassment to the platform where the rumors are being spread. E.g., if someone is spreading these rumors about you on Facebook, please contact Meta for assistance. Unfortunately, it’s not possible for us to take action on events that happen outside of our game.

Can I request a refund for in-game purchases if I’ve been banned?

No. Because your account has been found in violation of our anti-cheat policy, your purchases cannot be refunded. However, if you believe you have been banned unfairly, please don’t hesitate to contact the Support team.

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